If you are not entirely satisfied with your order, we are here to help!
International Orders Are Final Sale (no refunds or exchanges).Only Merch(no food products).
Shipping Rates: International shipping prices vary by country and are automatically calculated at checkout.
Customer Information: All international orders must include the recipient's phone number and email when creating the order, in case the shipping carrier needs to reach them.
Customs Duties: The recipient of the order is responsible for the tax and duty fees charged by customs to release the package for delivery.
Delivery Timing: International orders may take up to 4 weeks for delivery. This timeline can vary depending on customs clearance processes and the specific destination. You can also reach out to your local customs office to see if the package is available for pickup or has otherwise been held due to customs fees.
All return and/or exchange requests must be filed within 14 days of receipt of the order by emailing us at shop@gentlebarn.org. Please let us know the reason for the return/exchange and which item(s) are being returned from your order. In the event of an exchange/return, you are responsible for paying the shipping cost to return the item(s)*.
All items must be returned ...
Unused and In the same condition as receivedIn the original packagingWith the packing slipFor returns: a note stating why the item is being returnedFor exchanges: a note with the new item and size preferred
*In the event an item arrives damaged or is incorrect, please email us at shop@gentlebarn.org with a picture of the item.
Once your return is received and inspected, we will initiate a refund to your method of payment unless there is an issue with the return. In this case, we will notify you through email. Please note, the refund may take up to 15 business days to process/post on your statement and is dependent upon your card issuer's policies. Shipping costs are non-refundable and will not be deducted when refunding the order/item.
If you do not see the credit posted on your statement, please double check and see if the refund is pending. Then contact your credit card company/bank, it may take several business days before your refund is officially posted. If you have done these steps and you still have not received the refund, please contact us at shop@gentlebarn.org
Only regular priced items may be returned, sale/clearance items are final sale and cannot be returned.
Processing an exchange can take up to 14 business days once we receive the return. A new order will be created provided the item is in stock* and tracking information will be emailed to you once the new order is shipped.
*If the item is sold out, we will email you.
The customer is responsible for paying shipping costs for returns and exchanges. W hen you are returning or exchanging an item, please email us at shop@gentlebarn.org
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.Processing an exchange can take up to 14 business days once we receive the return. A new order will be created and the tracking information will be emailed once the new order is shipped.If you are shipping an item worth over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If you have any questions on how to return your item, please contact us at shop@gentlebarn.org
If you have not received your order within 10 business days, please email usshop@gentlebarn.org Help Channel, so we can check on your order and any delivery issues.
International Orders Are Final Sale (no refunds or exchanges).Only Merch(no food products).
Shipping Rates: International shipping prices vary by country and are automatically calculated at checkout.
Customer Information: All international orders must include the recipient's phone number and email when creating the order, in case the shipping carrier needs to reach them.
Customs Duties: The recipient of the order is responsible for the tax and duty fees charged by customs to release the package for delivery.
Delivery Timing: International orders may take up to 4 weeks for delivery. This timeline can vary depending on customs clearance processes and the specific destination. You can also reach out to your local customs office to see if the package is available for pickup or has otherwise been held due to customs fees.